We would love to help
Contact OKWY-Tex
Visit our Birmingham store, call us, or send an order, delivery request or product enquiry through WhatsApp.
Get in touch
How can we help?
Find us on Soho Hill, speak to the store directly, or send a WhatsApp message using the enquiry form.
Message us on WhatsApp
Complete the form and WhatsApp will open with your message ready to send directly to OKWY-Tex.
Product requests welcome
Looking for a favourite?
Use the WhatsApp enquiry form to tell OKWY-Tex which African or Caribbean groceries, ingredients or brands you would like to see in the shop.
- Open 9:00 am–10:00 pm, every day
- We aim to reply to WhatsApp messages during opening hours
- No online payment — we confirm stock, price and delivery before you're charged
Common questions
Frequently asked questions
How do I place an order?
Browse the shop, add items to your basket, then go to your basket and fill in the short order form. It opens WhatsApp with your order ready to review and send to OKWY-Tex — nothing is sent automatically.
Can I pay online?
Not yet — OKWY-Tex doesn't take payment through the website. The store confirms stock, the final price and any delivery charge with you on WhatsApp before anything is agreed.
Do you deliver?
Choose delivery or collection when you send your order. For delivery, include your address and the store will confirm availability, the final price, delivery charge and estimated delivery time on WhatsApp.
What if a product I want isn't listed?
Send a message using the WhatsApp enquiry form on this page, or start a WhatsApp chat directly, and let the store know what you're looking for.
Can I change or cancel an order?
Since every order is confirmed with the store on WhatsApp before it's final, just message them directly there to make changes.
Browse before you get in touch
Explore the sample OKWY-Tex product catalogue.